Client loginMost firms can prove what was said.Far fewer can prove what was understood.
ConversaSure turns conversations, documents and case information into structured, auditable evidence, showing what happened, what was understood and why a regulated decision was made.
Working platform · Live in production · Pilot-ready
A 45-second walkthrough of the live platform, recorded on a demonstration case.
The platform
From conversation to defensible evidence
These are screenshots of the live platform, not mock-ups. They show curated demonstration cases with synthetic customers.
01
Evidence enters ConversaSure
A recorded conversation, a transcript, supporting documents and case data are captured in one case, together with the customer's communication language and the language their documents were provided in.
New case capture 02
ConversaSure structures the evidence
What was said is separated from what is verified. Contradictions are flagged, unknowns stay visibly unknown, and each finding keeps a link to its source. Summaries are produced in English and in the customer's own language.
Case summary in English and the customer's language 03
Financial-crime intelligence analyses the case
Scam typologies, AML patterns, entity verification and counterparty relationships are assessed against the evidence, and every pattern comes with its reasoning.
Financial crime risk assessment 04
Governance takes over
Deterministic rules control the workflow. A named person reviews, the governance outcome is recorded, and the decision record is hash-chained and locked before any output is produced.
Governed case workflow 05
Proof of Understanding
What did the customer actually demonstrate they understood? Each material term is checked against the customer's own words, and the result waits for an authorised person to sign it off. It can run live during the call, or afterwards on a recording.
Understanding assessment awaiting sign-off 06
Evidential output
A Defence Pack or AML Evidence Pack with the complete audit trail: what was found, what was not known, who decided, and an integrity hash that proves the record has not changed.
AML Evidence Pack
See ConversaSure in action
A £20,000 investment payment
A customer wants to transfer £20,000 after an investment approach. Existing systems may detect potential risk. ConversaSure establishes the evidential picture around that risk.
What was said
Returns "guaranteed at twelve percent a month". The offer "closes on Friday".
What is verified
The firm could not be found on the FCA register. The payee account is in a person's own name.
Which indicators are evidenced
5 of 5 investment-scam indicators, each tied to a verbatim quote.
What changed
The customer first said they found the investment themselves, then that it began with an unsolicited WhatsApp message.
What intervention occurred
The adviser named the warning signs and explained that the money was unlikely to be recovered.
What the customer understood
They explained the risk back in their own words and chose to stop the payment.
Human decision
Governance escalated the case to review. An authorised person signs off.
Auditable record
Every step is preserved, and earlier assessments are superseded, never overwritten.
The process and the human decision are preserved in a defensible evidential record.
Evidence extracted.
Structured from conversations and documents.
Rules govern.
Deterministic governance controls the workflow.
Humans decide.
Authorised people keep decision authority.
ConversaSure never hands a consequential regulated decision to software. Evidence is extracted and structured, deterministic governance controls the workflow, and authorised people keep decision authority.
“We don't take findings on trust.We ask for evidence.”Every indicator is tied to the customer's exact words. If there is no quote, there is no finding. Nothing is inferred from silence.
Proof of Understanding
Clicking “I understand” doesn't prove understanding.
ConversaSure evidences what someone actually demonstrated they understood. It preserves that evidence alongside the conversation, the intervention and the decision that followed.
In the £20,000 case, the adviser explained the warning signs and asked the customer to say in their own words what that meant for the payment.
“No genuine investment can guarantee twelve percent a month … a real firm would never ask me to pay into someone's personal account.”
Each required checkpoint is matched against those words. Where the evidence is weaker, ConversaSure says so instead of rounding up. The result then waits for an authorised person to sign it off.
During the call, not after it.
The adviser explains a key term and the platform prompts them to ask the customer to explain it back. Each point is marked against the customer's own words, timed to the second, before the customer commits. A misunderstanding is corrected on the call, not discovered in a complaint months later. An authorised person still signs it off.
A misunderstanding caught and corrected on the call. Illustrative scenario: the bank, customer and loan are fictional.
KYC
establishes who someone is.
Proof of Understanding
evidences what they understood.
Capabilities
One evidential record, the depth behind it
Evidence Intelligence
- Evidence extraction
- Contradiction detection
- Source attribution
- Multilingual and native-script evidence
Financial Crime Intelligence
- Scam typologies
- Proliferation-financing indicators
- Informal value transfer
- Crypto and property risk
- Sanctions and watchlists
Entity Intelligence
- Company verification
- Entity resolution
- Beneficial ownership
- Financial Crime Graph
Governance & Decision Evidence
- Human review and segregation of duties
- Deterministic escalation
- Decision provenance
- Analysis provenance
Evidential Outputs
- Defence Pack
- AML Evidence Pack
- Complete audit trail
- Jurisdiction-aware retention
Tamper-evident by design
Every evidence pack carries a Decision Integrity record. It shows who composed and locked the record and when, carries an integrity hash, and lists the material issues that were still unresolved at that moment. What was not known is recorded, not hidden.
Independent verification
Don't take our word for it. Check the evidence yourself.
A regulator, auditor, insurer or ombudsman can confirm that an evidence pack is genuine and unchanged, without an account and without trusting ConversaSure's own software.
The public verification page checking a demonstration case: first as issued, then with a single character changed.
Verify in the browser
Drop an evidence manifest or a pack PDF onto the public verification page. Every record is re-hashed and every link in the chain is checked on your own device.
Digitally signed
Evidence manifests are signed with ConversaSure's Ed25519 key. Its fingerprint is published, so a signature can be checked offline and shared out of band.
Independent tools
An offline verifier and a stand-alone Python reference verifier, written separately from the platform, reach the same answer without contacting ConversaSure.
Jurisdictions and languages
The customer's language. The firm's regulator.
Evidence is captured in whatever language the customer speaks, and assessed against the regulatory framework that applies to the case.
Any language
- The spoken language is detected automatically, across dozens of languages
- Transcript and summary in English and in the customer's own language
- Native scripts preserved, including right-to-left scripts such as Arabic, Urdu and Farsi
- Scam and pressure phrases detected directly in 10 languages, including Arabic, Urdu, Punjabi, Polish and Romanian
Regulatory frameworks
- United Kingdom: Consumer Duty and APP fraud reimbursement
- Ireland, France, Switzerland, Australia, Singapore and the wider EU
- UK-only references are kept out of non-UK outputs
- Retention periods set by jurisdiction
Crypto and property AML
- Evidence for property purchases funded with cryptoassets
- Dubai (VARA) and the DIFC (DFSA), with the boundary between them kept explicit
- United States, Portugal and Spain on a FATF baseline
Sharia governance evidence
- Built around the institution's own Sharia supervisory committee
- Evidence, open questions and each committee decision, with who made it and when
- Point-in-time reconstruction of what was known when a decision was made
- Decision support only: ConversaSure never issues a Sharia ruling
Ready for due diligence
Measured outcomes, documented controls
A pilot should prove its value, and a vendor should be able to show how it protects data.
Pilot outcomes, measured by the platform
The success measures agreed for a pilot are calculated from the evidential record itself: targets and baselines are recorded with who agreed them, and results are captured in periodic, tamper-evident snapshots.
Security and controls
Hosted in Ireland. Two-step verification is required for every user and enforced in the database itself, including after a password reset. A controls pack covering data flows, retention, access and subprocessors is available on request.
Integration
Designed to complement existing infrastructure
ConversaSure works alongside your existing fraud, AML, sanctions and compliance systems. It brings its own detection and intelligence, and adds the evidential layer around the investigation and decision that follow. Nothing needs to be replaced.
Who it's for
Banks · Payments · Digital Assets · Lending · Insurance
Built for MLROs · Financial Crime · Compliance · Conduct Risk · Investigations
Including UK cryptoasset firms preparing for FCA authorisation, who need to show how their controls work in practice.
ConversaSure is ready for real-world validation.
Working platform · Live in production · Pilot-ready
We are now speaking with regulated organisations interested in pilots and design partnerships.